Multi Contact Center

When is the last time you had a positive customer experience?

Our Multi Contact Center enhances your brand and reputation through superior service, real-time decision-making support, and robust tracking to deepen knowledge of your customers and drive enhanced marketing efforts.

As a one-stop shop for all methods of customer communication and problem resolution, our award-winning Multi Contact Center specializes in high-touch inbound and outbound campaigns for B2C, B2B, and B2B2C marketing program support.

We leverage state-of-the-art technology to meet your needs for marketing promotions, product support, or information inquiries through live agents and or interactive voice response (IVR) as well as email and web chat, giving your customers easy ways to communicate with your brand when they want and how they want. We also utilize scanning and data capture systems to process customer responses like letters, business reply cards, coupons, rebates, sweepstakes entries, and survey responses. We integrate customer response data into your marketing database in real time to power the engine for triggered response marketing. The result is the best experience possible for your customers, driving interaction into a broader customer relationship.

Fully scalable to meet your fluctuating needs, our Multi Contact Center provides a truly positive interaction for your customers.

Contact DATACORE to enhance your customers’ satisfaction.