FLAWLESS EXECUTION
Because delivering the desired results of the marketing strategy is critical
Key Elements
» Marketing program management
» Data entry
» Fulfillment
» Check processing
» Online/offline execution
» Customer call center
» Undeliverable mail/response processing
» Micro site / landing page development and management
» Bank account management
Why DATACORE?
» Annual activity
100,000 hours of client marketing program support
300+ individual marketing programs supported annually
10 million pieces mailed and 5 million e-mails sent
9 million checks for $80 million in payout
5 million pieces data entered
100,000 calls supported
» Service levels
97% customer care quality
99% data entry accuracy
30-60 second average speed to answer
100% call recording
» Agent tenure and experience
» SAS 70 Type II for Sarbanes-Oxley